Privacy Policy
Introduction
At Koala Containers, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or place an order.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment reference details
- Website usage information
This information may be collected when you:
- Submit an enquiry
- Request a quote
- Place an order
- Contact customer support
- Browse our website
Payment Information
We currently accept payment via:
- Bank Transfer
- PayID
- Credit Card
We do not collect or store credit card information on our website.
Payment details provided by customers are used only for:
- Payment verification
- Order processing
- Invoice confirmation
- Delivery coordination
Customers are responsible for ensuring payment details are entered correctly before payment is completed.
Payment Security
All payment information shared with us is handled securely and used only for legitimate business purposes.
We do not share payment details with third parties except where required for accounting, legal obligations, or order verification.
How We Use Your Information
We use personal information to:
- Process orders
- Arrange delivery
- Respond to enquiries
- Provide customer support
- Send invoices and payment confirmations
- Improve website services
Delivery and Third-Party Services
To complete deliveries, we may provide necessary delivery information to freight and logistics providers, including:
- Customer name
- Delivery address
- Contact phone number
Only information necessary for delivery is shared.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience.
Cookies may collect:
- Browser type
- Device information
- Pages visited
- Time spent on website
You may disable cookies through your browser settings.
Data Security
We take reasonable measures to protect personal information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
Security measures include secure systems and restricted access to sensitive information.
Marketing Communications
We may occasionally send service updates or product information.
You may request to stop receiving communications at any time.
Access to Your Information
You may request access to your personal information or request corrections if any information is inaccurate.
Please contact us directly for assistance.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
Policy Updates
This Privacy Policy may be updated periodically.
Changes will be published on this page.