Warranty Policy
Product Warranty
At Koala Containers, we take care to supply quality containers and related products that meet the description provided at the time of sale.
Warranty coverage applies to structural integrity and workmanship under normal intended use.
Warranty Coverage
Unless otherwise stated, warranty applies to:
Structural frame integrity
Doors and locking systems
Roof and wall panels
Major defects in workmanship present at delivery
Warranty periods may vary depending on product type, condition, and whether the item is new, used, or modified.
Used Containers
Used containers are sold based on their stated condition at the time of sale.
Minor cosmetic wear, surface rust, dents, scratches, and signs of previous use are considered normal and are not covered under warranty.
Used containers are supplied as wind and watertight unless otherwise specified.
Modified Containers
Modified containers are covered for workmanship relating to installed modifications completed before delivery.
This may include:
Windows and doors
Internal fit-outs
Electrical fittings where included
Installed accessories
Third-party fittings or customer modifications after delivery are not covered.
Warranty Exclusions
Warranty does not cover:
Damage caused during unloading after delivery
Improper site preparation
Corrosion caused by environmental exposure after delivery
Customer misuse or modifications
Normal wear and tear
Cosmetic issues disclosed before purchase
Claims Process
If you believe there is a warranty issue, please contact us within a reasonable time and provide:
Order details
Description of the issue
Photos showing the affected area
We may inspect the product before approving any repair, replacement, or warranty action.
Limitation of Liability
Warranty remedies are limited to repair, replacement, or other appropriate resolution at our discretion.
Warranty does not cover indirect costs, delays, or third-party expenses.
Contact Us
Koala Containers
Email: sales@koalacontainers.com
Phone:+61 1300 467 776
