Warranty Policy

Product Warranty

At Koala Containers, we take care to supply quality containers and related products that meet the description provided at the time of sale.

Warranty coverage applies to structural integrity and workmanship under normal intended use.

Warranty Coverage

Unless otherwise stated, warranty applies to:

  • Structural frame integrity

  • Doors and locking systems

  • Roof and wall panels

  • Major defects in workmanship present at delivery

Warranty periods may vary depending on product type, condition, and whether the item is new, used, or modified.

Used Containers

Used containers are sold based on their stated condition at the time of sale.

Minor cosmetic wear, surface rust, dents, scratches, and signs of previous use are considered normal and are not covered under warranty.

Used containers are supplied as wind and watertight unless otherwise specified.

Modified Containers

Modified containers are covered for workmanship relating to installed modifications completed before delivery.

This may include:

  • Windows and doors

  • Internal fit-outs

  • Electrical fittings where included

  • Installed accessories

Third-party fittings or customer modifications after delivery are not covered.

Warranty Exclusions

Warranty does not cover:

  • Damage caused during unloading after delivery

  • Improper site preparation

  • Corrosion caused by environmental exposure after delivery

  • Customer misuse or modifications

  • Normal wear and tear

  • Cosmetic issues disclosed before purchase

Claims Process

If you believe there is a warranty issue, please contact us within a reasonable time and provide:

  • Order details

  • Description of the issue

  • Photos showing the affected area

We may inspect the product before approving any repair, replacement, or warranty action.

Limitation of Liability

Warranty remedies are limited to repair, replacement, or other appropriate resolution at our discretion.

Warranty does not cover indirect costs, delays, or third-party expenses.

Contact Us

Koala Containers
Email: sales@koalacontainers.com
Phone:+61 1300 467 776

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